Please Carefully Read our answers as it may complete your inquires :)
Frequently Asked Questions
How can I track my order?
DOMESTIC ORDERS
Once your order is finalised, we will send you an email confirming that it has been shipped. The email will provide you with a tracking code that you can use to track updates using the AusPost app.
INTERNATIONAL ORDERS
We calculate International Orders through Sendle, which includes a tracking code sent to you via email.
Do you offer local delivery?
Yes we do!
Our local delivery is only valid to these post codes: 2560, 2568, 2566, 2565, 2559, 2558.
It is free delivery! You only need to enter your address when checking out, and it will automatically let you know if it is eligible for local delivery!
How much is shipping?
Standard Shipping costs additional $7.00, however shipping will be $3.00 if your purchase is over $25!
Express Shipping costs additional $11.00, however shipping will be minimised down to $5.00 if your purchase is over $50!
What happens after placing my order?
Once we have received your order, you will receive your receipt in your email as a confirmation of your purchase!
Once we have packed your order, we print out a shipping label that will state your preferred address (Please enter your address carefully when checking out).
If sending through AUSPOST, we then send you an email to confirm that your order has been shipped.
Can I modify or cancel my order after placing it?
Changed your mind? Made a mistake?
That's alright! If there are any adjustments to your order, please contact: contact@crescentscrunchies.com
FOR CHANGES: Refer to Changes in Order on our Store Policy.
Please use "CHANGES TO ORDER" as your subject on the email, therefore I am able to easily locate your email and take priority of it. Please specifically state what changes are required to be made.
Ensure to contact us IMMEDIATELY after 12 hours of checking out.
FOR CANCELLATIONS: Refer to Cancelling Orders on our Refund Policy
If you are wanting to cancel your order, ensure to contact us within 8 hours after purchase. Therefore we don't accept your payment and there will be no difficulties of refunds.
What is your return policy?
Please refer to Refunds and Returns from our Store Policy.
What payment methods do you accept?
We accept Mastercard, Visa, Paypal, Apple Pay, Google Pay, Shop Pay, Union Pay, and American Express.